Here are some of the more common questions we get asked
General Questions About Our Handyman Services
Welcome to the Johnny Handy FAQ page. Because we know that hiring a contractor for your home can sometimes feel overwhelming, we prioritize clear communication. Therefore, we believe in complete transparency regarding our process, pricing, and policies. For example, whether you need a simple TV mounting in Bergen County or complex furniture assembly in Westchester, our goal is to make the experience stress-free. To help you prepare for your upcoming project, we’ve compiled answers to the most common questions we receive. Furthermore, for general guidelines on home maintenance safety, you can also review resources from the Consumer Product Safety Commission. If you don’t see your specific question answered below, please don’t hesitate to reach out to our team directly.
How do I schedule a service?
Scheduling a service is easy! You can either call our office directly or fill out the contact form on our website. Afterward, our team will promptly get in touch with you to arrange a convenient appointment. You can also Get in touch here >>>
How long does it take to get an estimate?
Getting an estimate is a quick process. First, simply fill out the Appointment Request form on our website. For the fastest and most accurate estimate, we highly recommend including a detailed description of the task. Additionally, attaching a few photos of the area or the item needing repair is incredibly helpful.
Are estimate Free?
We charge a $100 consultation fee to provide a comprehensive, on-site estimate. However, when you choose to move forward and book the project with us, that full $100 will be applied as a credit directly toward your final invoice!
How do you charge for your services?
We firmly believe in 100% transparent pricing. For instance, for standard tasks like mounting a TV or installing a video doorbell, we usually provide a flat-rate quote. Conversely, for a mixed ‘honey-do list’ with various small repairs, we may quote an hourly rate. Ultimately, you will always know the cost before any work begins.
What forms of payment do you accept?
We currently accept cash, checks, and secure digital payments like Venmo or Cash App. Typically, payment is due upon the completion of the job when you are completely satisfied with the work. However, please note that larger projects require a 50% deposit upfront for materials and supplies.
Johnny Handy was great, very knowledgeable. Efficient and professional. He handled the task timely and it came out great. I will definitely use him for future tasks and projects. 5 stars all the way!!!
-Dwayne W.
Do I need to provide the tools or materials?
We bring all the professional-grade tools, ladders, and basic hardware (like standard screws, anchors, and caulk) needed to complete the job. However, you are responsible for providing the actual item to be installed (the TV, the ceiling fan, the smart lock, or the furniture box).
What if you need to buy a specific part to fix my issue?
If we arrive to fix a plumbing or electrical issue and realize a specific part is needed, we will discuss it with you immediately. We can either run to a local hardware store to pick it up (the cost of the part will be added to your invoice), or you can purchase it yourself and we can return to install it.
Will you clean up after the job is done?
Always. One of our core promises is leaving your home as clean (or cleaner) than we found it. We use drop cloths, clean up drywall dust from drilling, and will break down and organize all the bulky cardboard boxes and styrofoam from your furniture or TV assemblies.
Do I need to be home while you work?
Most of our clients prefer to be home to show us exactly what they need done, but it is not strictly required. As long as we have clear instructions and safe, secure access to the home, we can get to work!
Is Your Work Guaranteed?
Yes, we stand behind the quality of our craftsmanship with a 100% Satisfaction Guarantee. We treat every home as if it were our own. If something isn’t right after we finish a project, just let us know and we will make it right. Your peace of mind is our top priority.
